We love talking to our customers, not just before the sale, but after the sale too! We want to know how happy you are with your experience at Puente Hills Volkswagen.
We want our customers to know that their voices are heard. To that end, we have collected years of testimonials. Our customers want to shout from the rooftops, and this is the page where we let them do that. If you would like to learn more about shopping at Puente Hills Volkswagen, then read below!
I really want to THANK ALLEN and ALBA for the GREAT customer service I received from them ????(trust me I'm Extra picky when it comes to Cservice) I bought my Jetta at this dealership in 2012 and it has always been serviced there but a couple weeks ago I wasn't feeling to comfortable with my car, I... expressed my concerns to them and they did a courtesy check on my car .. I was a little hesitant at first because I know how bad other dealerships can treat you if they're not getting any money in return but They treated me with such respect answering all my questions and explaining in detail what my car needs making me feel comfortable once again in my Jetta ... I moved to Riverside county a couple months ago but I will ALWAYS continue to take it to Puente Hills Volkswagen THANK YOU ALLEN for treating my car like your own....Show more
10 Nov 2017
Very nice sales people especially Peter he is very warm, detail and patient, answered all our questions, and the whole sales team is very professional, that was a very pleasant buying experience, thank Peter and all of them, thank you!
03 Nov 2017
After leasing a 2015 Passat with this dealership, my wife and I decided to purchase a 2017 Golf Alltrack. While the sales rep seemed courteous and did a reasonable job not upselling too much, the issue came with our lease return. After being told we would not be charged for excess miles on the lease... because we were buying a new car from the same dealer, we ended up with a bill for over $800 from Volkswagen.
After this issue, the general manager, David, called me and reassured me he would correct the issue. This he did -true to his word. I appreciate good customer service and will be going back.Show more
15 Aug 2017
Great customer service at the Part department. Asked to help to find a part number, give them my vin and gave me the part number. Thanked me for calling. Great service, would buy from them!
30 Aug 2016
I purchased a new Jetta from Puente VW. the sales staff was very helpful and friendly. Negotiations were straight forward and the made sure I was familiar with all the car's features before driving off the lot.
22 May 2016
Perfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.
13 Nov 2015
Had a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!
12 Oct 2015
As it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer servi...ce in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of purchasing each car. When I decided on a car I was confident that I made the right choice thanks to the education and time given to me and my family. He took care of me every step of the way and even though this process is never very fast, I didn't think my time was wasted what so ever. Show more
02 Jul 2015
David Sepulveda from Puente Hills Volkswagen was amazing. He made my 1st experience buying an VW awesome. Very professional, worked really hard to get the car and stay with in the budget I needed. I would highly recommend Puente Hills Volkswagen and defiantly as for Mr. David Sepulveda. GREAT custom...er service!! Thank you!Show more
29 Jun 2015
I have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open an...d cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not need it, and applied for a pro rated refund. Things changed for me soon after this, and the warranty turned out to be something valuable to retain. Despite the cancellation process for the warranty being quite far advanced, the Finance Manager at the dealership took a lot of time and trouble to have the warranty reinstated. I had also spoken to their Service Manager to ask his opinion about various things. He was highly professional and knowledgeable, and found him to be very helpful. Overall this dealership has a warm, welcoming and friendly feel staffed with knowledgeable and professional people. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle. Show more