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Customer reviews
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Tisha Crumble5 hours agoAfter having a difficult experience at a sister dealership, I was contacted by the General Manager, Shiraz Ali. I can’t not express my gratitude and the level of professionalism that Mr. Ali exhibited throughout the situation that was put into his hands. I would definitely recommend the Volkswagen of Puente Hills! They are a knowledgeable, class act dealership! Thank God for the sales person, Fernando Godinez, who involved Mr. Shiraz Ali and made it possible that I was able to complete my vehicle purchase with the amazing Finance Manager, Ken Wu.
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wjlis79 .1 month agoThis review is a long time coming. I had purchased this car from out of state and as you can imagine I wanted to ensure I was getting a good car. From the first Communication I had with Puente Hills Volkswagen to actually signing for the car has been a pure pleasure. Miko was my salesperson and she was simply wonderful throughout the whole process. She was very communicative and when I asked for more pictures she sent the pictures within 2 minutes and included some videos as well. Once I had purchased the car and drove it home, Miko had called to make sure I made it home okay and a week later she had text me again to ensure that I was very happy with the vehicle. I have never been more satisfied buying a car then I have with Puente Hills Volkswagen and I have purchased many cars in my life. I can't pray Puente Hills Volkswagen enough for selling me a great car and making sure I was satisfied throughout the entire process. Also, I have never seen a dealership communicate so well then I have with Puente Hills Volkswagen.
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E. CERDENA2 months agoGeorge Ruiz ,the service Guy,was very nice and very customer service,explained to me the 30 thousand mile service .They have a very good refutation regarding professionalism in car works and customer service oriented,I also thanks their Boss (forgot his name) also very accommodating once I came to the service area,he was there greeting VW customer.I also thank the two shuttle car driver who are also very nice, and fantastic.If I can give them 100 stars ..I will do it
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Erick Williams2 months agoMy service advisor was the kindest man and he definitely helped me to fully understand how to take care of my Jetta. I have officially decided that this is going to be my cars "doctors office" haha
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Omar .3 months agoNice people. Linda was kind and gave us a great deal on our Tiguan. Thanks for helping my mother find a clean ride without any hassle.
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Brianna Sanchez3 months agoCame in to see Joel in service, he was sure to explain everything in a way I could understand. Dealerships usually intimidate me, but I can assure you, you're in good hands here. I took my car on a Friday before a 3 days weekend and he made sure it was ready go for me by the end of the day! Thanks Joel! Will definitely recommend my friends and family!
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Jose Morales4 months agoThe best Volkswagen dealer.
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Edward Hsu7 months agoLinda Mintz was super helpful here and very easy to work with. I had an agreed upon price through email before I decided to show up and they honored it no problem. They don't do any shady business like the other dealerships where they bait and switch you with prices. I also did not feel too pressured to buy any add ons that I didn't want. Thanks Linda!
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Glenn V8 months agoI had a very positive experience with all staff at Puente Hills Volkswagen, starting with Internet Manager Linda Mintz who was very polite and professional from the first contact by e-mail all the way through and beyond the purchase of an e-golf. She is very knowledgeable, helpful, and made the experience as pleasant as possible, as was Ken who helped with the financing. I highly recommend them.
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Laz Ker10 months agoI got a good service but car was not done in time as it's been promised
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wei wang1 year agoI am very grateful to Mr. Lai for his service, very professional, very meticulous and enthusiastic, and a very good car buying experience. We will bring friends to buy a car, the quality and service of German cars are trustworthy.
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Jacquie2 years agoI just got my Golf R from Puente Hills Volkswagen and Chris Kelly made it happen. I had been in contact with several dealers trying to make sure I got one of the Rs and he was by far the most knowledgeable and helpful salesman I dealt with. I bought the car from Chris even though PHV is quite a bit farther for me to drive - it was worth it!
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Tiguan2 years agoVery nice sales people especially Peter he is very warm, detail and patient, answered all our questions, and the whole sales team is very professional, that was a very pleasant buying experience, thank Peter and all of them, thank you!
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Gary3 years agoI purchased a new Jetta from Puente VW. the sales staff was very helpful and friendly. Negotiations were straight forward and the made sure I was familiar with all the car's features before driving off the lot.
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Bruins Fan5 years agoDavid Sepulveda from Puente Hills Volkswagen was amazing. He made my 1st experience buying an VW awesome. Very professional, worked really hard to get the car and stay with in the budget I needed. I would highly recommend Puente Hills Volkswagen and defiantly as for Mr. David Sepulveda. GREAT customer service!! Thank you!
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jsan319945 years agoReally helpful sales associates they introduced us to all the other areas of the dealer ship like the parts department and the service which made me feel better because now i know who and where to go to when i need a part or to get service on my car i know exactly where to go one of the best car buying experiences i had Thank you for making me feel like a friend and not a customer
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NBuck5 years agoAfter going on a marathon of dealership visits, Puente Hills Volkswagon was a breath of fresh air. A calm and friendly environment. When I called to check the availability of the car, there wasn't any pressure to give my phone number or set an appointment time. Marc helped us out, let us take an extended test drive. We liked the car, and the sales process was quick and smooth. Fantastic experience
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SoCalBrian7 years agoI saw a 2007 E350 online and made a cash offer over the phone with Vick a real go getter. he gave me a great deal. I drove all the way from Escondido for this car because no one in the area could match this deal and it was well worth it. the whole Puente Hills Volkswagen team is great to deal with. I was in and out in no time. just the way I like it with a great car I will enjoy for years to come. You can not go wrong with these guys.
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Willy Sornoza7 years agoAnd my opinion one of the best dealer I'm really happy .
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Bbuchwitz934 years agoPerfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.
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Bbuchwitz934 years agoPerfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.
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Happy Passat4 years agoHad a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!
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Happy Passat4 years agoHad a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!
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Ohmannuel4 years agoAs it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer service in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of purchasing each car. When I decided on a car I was confident that I made the right choice thanks to the education and time given to me and my family. He took care of me every step of the way and even though this process is never very fast, I didn't think my time was wasted what so ever.
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Ohmannuel4 years agoAs it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer service in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of purchasing each car. When I decided on a car I was confident that I made the right choice thanks to the education and time given to me and my family. He took care of me every step of the way and even though this process is never very fast, I didn't think my time was wasted what so ever.
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David Griffin5 years agoI have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open and cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not need it, and applied for a pro rated refund. Things changed for me soon after this, and the warranty turned out to be something valuable to retain. Despite the cancellation process for the warranty being quite far advanced, the Finance Manager at the dealership took a lot of time and trouble to have the warranty reinstated. I had also spoken to their Service Manager to ask his opinion about various things. He was highly professional and knowledgeable, and found him to be very helpful. Overall this dealership has a warm, welcoming and friendly feel staffed with knowledgeable and professional people. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.
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David Griffin5 years agoI have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open and cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not need it, and applied for a pro rated refund. Things changed for me soon after this, and the warranty turned out to be something valuable to retain. Despite the cancellation process for the warranty being quite far advanced, the Finance Manager at the dealership took a lot of time and trouble to have the warranty reinstated. I had also spoken to their Service Manager to ask his opinion about various things. He was highly professional and knowledgeable, and found him to be very helpful. Overall this dealership has a warm, welcoming and friendly feel staffed with knowledgeable and professional people. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.
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Jorge&Martina5 years agoWe would like to thank the Puente Hills Volkswagen personnel for their excellent support. Their Internet Sales executive, Mr. Jaime Price, took care of all our queries fast. Mr. Price also provided timely and helpful advice regarding the vehicle we were purchasing. He let us know all the important information regarding the vehicle including its technological features, gadgets and performance. Mr. Price was extremely attentive and he listened to all our concerns with a great deal of patience. He also ensured that we received all the information regarding the transaction and the time by which I would expect the vehicle to be delivered personally by him. Note that we live 75 miles away. We were very thankful that Mr. Price explained the performance of the vehicle and how Volkswagen will suit our needs best. He has a caring approach and he is a true professional. Please accept our gratitude towards his customer care for his speedy and efficient service. We would especially like to commend Mr. Jaime Price for his professionalism and superlative skills.
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PassatGirl785 years agoI am always wary of car dealerships, and in the past have hated these transactions. I went to Puente Hills prepared to haggle and fight. Jamie was extremely knowledgeable about the product lines and helped me choose the car that was best for what I wanted within my pricepoint. After test driving a few models, I was able to decide on a Passat, picked the color I wanted, and after a seamless transaction, happily drove home with my new toy. I was pleasantly surprised to deal with a sales person that was helpful and accomodating without making me feel intimidated or pressured into something I didn't need. I recommend this dealership to anyone in the market for a Volkswagen. Thanks Jamie!
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Daisy J1 year agoThe best dealership I've been to. Service is great and they try to work with you. Customer service oriented. Their service department is staffed with great, honest people who really try to give you a good deal. You should definitely give them a try if you are in the market for a new vehicle. I bought my car back in 2013 and take my vehicle in for service on occasion.
Volkswagen Dealership in City of Industry, CA
Do you need a car or SUV? Then VW should be at the top of your list, and Puente Hills Volkswagen can help. We have an enormous selection of new Volkswagen models including everything from SUVs and crossovers like the Tiguan and Atlas all the way to hatchbacks like the Golf. Of course, we also have the ever-popular VW sedans including the Jetta and Passat. Not looking for something new? Then we can still help! With our selection of quality used vehicles including WorldAuto Certified Pre-Owned VW models, you are bound to find the perfect ride.
Puente Hills Volkswagen is more than a dealership. We are also a service center! We can perform any service or maintenance that your Volkswagen may need. Not only will we get the job done right, but we will have you back out on the road right away. What’s more, you can do nearly everything online. You can schedule service, order parts, and browse through our entire new and used selection all in a matter of minutes. If you want to see us in person, then we are not that far away. From our location in City of Industry, we can serve much of Los Angeles including areas like West Covina, Hacienda Heights, Rowland Heights, El Monte, Pomona, Montebello, East Los Angeles, and more! Browse now or come to see us soon!
Inventory
New Volkswagen
Pre-Owned
Sales Hours
Monday:
9:00AM - 8:00PM
Tuesday:
9:00AM - 8:00PM
Wednesday:
9:00AM - 8:00PM
Thursday:
9:00AM - 8:00PM
Friday:
9:00AM - 8:00PM
Saturday:
9:00AM - 8:00PM
Sunday:
10:00AM - 7:00PM
Service Hours
Monday:
7:30AM - 6:00PM
Tuesday:
7:30AM - 6:00PM
Wednesday:
7:30AM - 6:00PM
Thursday:
7:30AM - 6:00PM
Friday:
7:30AM - 6:00PM
Saturday:
8:00AM - 5:00PM
Sunday:
Closed
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