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Customer reviews
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Lily Mejia1 year agoI really want to THANK ALLEN and ALBA for the GREAT customer service I received from them ????(trust me I'm Extra picky when it comes to Cservice) I bought my Jetta at this dealership in 2012 and it has always been serviced there but a couple weeks ago I wasn't feeling to comfortable with my car, I expressed my concerns to them and they did a courtesy check on my car .. I was a little hesitant at first because I know how bad other dealerships can treat you if they're not getting any money in return but They treated me with such respect answering all my questions and explaining in detail what my car needs making me feel comfortable once again in my Jetta ... I moved to Riverside county a couple months ago but I will ALWAYS continue to take it to Puente Hills Volkswagen THANK YOU ALLEN for treating my car like your own....
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Kai Ponte1 year agoAfter leasing a 2015 Passat with this dealership, my wife and I decided to purchase a 2017 Golf Alltrack. While the sales rep seemed courteous and did a reasonable job not upselling too much, the issue came with our lease return. After being told we would not be charged for excess miles on the lease because we were buying a new car from the same dealer, we ended up with a bill for over $800 from Volkswagen. After this issue, the general manager, David, called me and reassured me he would correct the issue. This he did -true to his word. I appreciate good customer service and will be going back.
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Google User1 year agoGreat customer service at the Part department. Asked to help to find a part number, give them my vin and gave me the part number. Thanked me for calling. Great service, would buy from them!
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wei wang5 months agoI am very grateful to Mr. Lai for his service, very professional, very meticulous and enthusiastic, and a very good car buying experience. We will bring friends to buy a car, the quality and service of German cars are trustworthy.
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Jacquie9 months agoI just got my Golf R from Puente Hills Volkswagen and Chris Kelly made it happen. I had been in contact with several dealers trying to make sure I got one of the Rs and he was by far the most knowledgeable and helpful salesman I dealt with. I bought the car from Chris even though PHV is quite a bit farther for me to drive - it was worth it!
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Tiguan1 year agoVery nice sales people especially Peter he is very warm, detail and patient, answered all our questions, and the whole sales team is very professional, that was a very pleasant buying experience, thank Peter and all of them, thank you!
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Gary2 years agoI purchased a new Jetta from Puente VW. the sales staff was very helpful and friendly. Negotiations were straight forward and the made sure I was familiar with all the car's features before driving off the lot.
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Bruins Fan3 years agoDavid Sepulveda from Puente Hills Volkswagen was amazing. He made my 1st experience buying an VW awesome. Very professional, worked really hard to get the car and stay with in the budget I needed. I would highly recommend Puente Hills Volkswagen and defiantly as for Mr. David Sepulveda. GREAT customer service!! Thank you!
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jsan319944 years agoReally helpful sales associates they introduced us to all the other areas of the dealer ship like the parts department and the service which made me feel better because now i know who and where to go to when i need a part or to get service on my car i know exactly where to go one of the best car buying experiences i had Thank you for making me feel like a friend and not a customer
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NBuck4 years agoAfter going on a marathon of dealership visits, Puente Hills Volkswagon was a breath of fresh air. A calm and friendly environment. When I called to check the availability of the car, there wasn't any pressure to give my phone number or set an appointment time. Marc helped us out, let us take an extended test drive. We liked the car, and the sales process was quick and smooth. Fantastic experience
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SoCalBrian6 years agoI saw a 2007 E350 online and made a cash offer over the phone with Vick a real go getter. he gave me a great deal. I drove all the way from Escondido for this car because no one in the area could match this deal and it was well worth it. the whole Puente Hills Volkswagen team is great to deal with. I was in and out in no time. just the way I like it with a great car I will enjoy for years to come. You can not go wrong with these guys.
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Willy Sornoza6 years agoAnd my opinion one of the best dealer I'm really happy .
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Bbuchwitz932 years agoPerfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.
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Bbuchwitz932 years agoPerfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.
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Happy Passat3 years agoHad a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!
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Happy Passat3 years agoHad a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!
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Ohmannuel3 years agoAs it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer service in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of purchasing each car. When I decided on a car I was confident that I made the right choice thanks to the education and time given to me and my family. He took care of me every step of the way and even though this process is never very fast, I didn't think my time was wasted what so ever.
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Ohmannuel3 years agoAs it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer service in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of purchasing each car. When I decided on a car I was confident that I made the right choice thanks to the education and time given to me and my family. He took care of me every step of the way and even though this process is never very fast, I didn't think my time was wasted what so ever.
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David Griffin3 years agoI have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open and cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not need it, and applied for a pro rated refund. Things changed for me soon after this, and the warranty turned out to be something valuable to retain. Despite the cancellation process for the warranty being quite far advanced, the Finance Manager at the dealership took a lot of time and trouble to have the warranty reinstated. I had also spoken to their Service Manager to ask his opinion about various things. He was highly professional and knowledgeable, and found him to be very helpful. Overall this dealership has a warm, welcoming and friendly feel staffed with knowledgeable and professional people. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.
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David Griffin3 years agoI have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open and cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not need it, and applied for a pro rated refund. Things changed for me soon after this, and the warranty turned out to be something valuable to retain. Despite the cancellation process for the warranty being quite far advanced, the Finance Manager at the dealership took a lot of time and trouble to have the warranty reinstated. I had also spoken to their Service Manager to ask his opinion about various things. He was highly professional and knowledgeable, and found him to be very helpful. Overall this dealership has a warm, welcoming and friendly feel staffed with knowledgeable and professional people. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.
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Jorge&Martina3 years agoWe would like to thank the Puente Hills Volkswagen personnel for their excellent support. Their Internet Sales executive, Mr. Jaime Price, took care of all our queries fast. Mr. Price also provided timely and helpful advice regarding the vehicle we were purchasing. He let us know all the important information regarding the vehicle including its technological features, gadgets and performance. Mr. Price was extremely attentive and he listened to all our concerns with a great deal of patience. He also ensured that we received all the information regarding the transaction and the time by which I would expect the vehicle to be delivered personally by him. Note that we live 75 miles away. We were very thankful that Mr. Price explained the performance of the vehicle and how Volkswagen will suit our needs best. He has a caring approach and he is a true professional. Please accept our gratitude towards his customer care for his speedy and efficient service. We would especially like to commend Mr. Jaime Price for his professionalism and superlative skills.
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PassatGirl783 years agoI am always wary of car dealerships, and in the past have hated these transactions. I went to Puente Hills prepared to haggle and fight. Jamie was extremely knowledgeable about the product lines and helped me choose the car that was best for what I wanted within my pricepoint. After test driving a few models, I was able to decide on a Passat, picked the color I wanted, and after a seamless transaction, happily drove home with my new toy. I was pleasantly surprised to deal with a sales person that was helpful and accomodating without making me feel intimidated or pressured into something I didn't need. I recommend this dealership to anyone in the market for a Volkswagen. Thanks Jamie!
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Daisy J4 months agoThe best dealership I've been to. Service is great and they try to work with you. Customer service oriented. Their service department is staffed with great, honest people who really try to give you a good deal. You should definitely give them a try if you are in the market for a new vehicle. I bought my car back in 2013 and take my vehicle in for service on occasion.
Volkswagen Dealership in City of Industry, CA
Do you need a car or SUV? Then VW should be at the top of your list, and Puente Hills Volkswagen can help. We have an enormous selection of new Volkswagen models including everything from SUVs and crossovers like the Tiguan and Atlas all the way to hatchbacks like the Golf. Of course, we also have the ever-popular VW sedans including the Jetta and Passat. Not looking for something new? Then we can still help! With our selection of quality used vehicles including WorldAuto Certified Pre-Owned VW models, you are bound to find the perfect ride.
Puente Hills Volkswagen is more than a dealership. We are also a service center! We can perform any service or maintenance that your Volkswagen may need. Not only will we get the job done right, but we will have you back out on the road right away. What’s more, you can do nearly everything online. You can schedule service, order parts, and browse through our entire new and used selection all in a matter of minutes. If you want to see us in person, then we are not that far away. From our location in City of Industry, we can serve much of Los Angeles including areas like West Covina, Hacienda Heights, Rowland Heights, El Monte, Pomona, Montebello, East Los Angeles, and more! Browse now or come to see us soon!
We’re located at 17110 Gale Avenue, City of Industry, CA 91745
Inventory
New Volkswagen
Pre-Owned
Sales Hours
Monday:
9:00AM - 9:00PM
Tuesday:
9:00AM - 9:00PM
Wednesday:
9:00AM - 9:00PM
Thursday:
9:00AM - 9:00PM
Friday:
9:00AM - 9:00PM
Saturday:
9:00AM - 8:00PM
Sunday:
10:00AM - 7:00PM
Service Hours
Monday:
7:30AM - 6:00PM
Tuesday:
7:30AM - 6:00PM
Wednesday:
7:30AM - 6:00PM
Thursday:
7:30AM - 6:00PM
Friday:
7:30AM - 6:00PM
Saturday:
8:00AM - 5:00PM
Sunday:
Closed
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