Customer Testimonials
Bought a certified pre owned ‘24 Jetta with 16k miles on it and got 4.09% APR. The price was $21,470 before tax and dmv fees. The whole experience lasted five painful hours. If we were in a position to wait a little longer we would have bought somewhere else. I recommend buying elsewhere or at least clarifying hidden fees over the phone. About 20min into the conversation they told us we needed to purchase two features that we did not want: some kind of coating for the paint and an anti theft device. The mandatory “upgrades” were $1k each. The actual price came ...
I traded in my car to them. They resold the car. The dealer did not do the DMV paperwork. The person who they sole the car to did not do the DMV paperwork. This person who has the car now is running around breaking all kinds of laws in Southern Cali. The police came to my door saying the car was in a high speed chase. No the car is in Northern Cali breaking laws there now. They need to be investigated but DMV or anyone else will listen. I call them many many times and nothing. They can not ...
I bought my car from this dealership in April. I had a problem with them right away about a backup camera that was not installed correctly. It took about six weeks for them to reimburse me to correct the problem that another dealership had to fix. . And that was after numerous emails and texts. They kept denying the problem until I gave them a bad review Now I have a new problem that i realized about a month after buying the car. The front bumper is loose and coming off. I pushed it back on and it stayed on temporarily. ...
Big Scam dealer sold me the insurance before I sign up JAN 7TH, 2024 and told me Tires, Rims and windshield All covered. BUT NOTHING IT'S COVER CHARGED ME ALMOST $300/MO FOR NOTHING. 2 or 3 days ago My windshield hit by a rock when I was on Freeway. I was at VW PUENTE HILLS AUG 6 AND AUG 7, 2024 waiting for almost 4 hours, to get insurance approved to replace my windshield but it's not cover ( It's cover for fix not replacements ) The financial service manager is no longer there so they can't do anything WOW. BIG SCAM!!!
Big Scam dealer sold me the insurance before I sign up JAN 7TH, 2024 and told me Tires, Rims and windshield All covered. BUT NOTHING IT'S COVER CHARGED ME ALMOST $300/MO FOR NOTHING. 2 or 3 days ago My windshield hit by a rock when I was on Freeway. I was at VW PUENTE HILLS AUG 6 AND AUG 7, 2024 waiting for almost 4 hours, to get insurance approved to replace my windshield but it's not cover ( It's cover for fix not replacements ) The financial service manager is no longer there so they can't do anything WOW. BIG SCAM!!! The Sale Manager ...
The worst dealership, typical used car salesman! They will lie to you!! I bought a Lexus in April. Before I bought the car they had to replace the backup camera. However, in doing so they did not complete the job and did not calibrate the correct codes to the computer to show the critical guidance lines. They kept insisting it was done correctly but it was not. I had to take it to a local Lexus dealership to correct the problem costing me an additional $338.82. I sent them the copy of the bill to show what had to be done ...
Great parts department. They were able to find parts for my older vehicle. Thanks Gary
Just lease a 2023 Tiguan with VW Punte Hill a lazy sales Marco or Marcus didn’t gave a new customer orientation when I went to VW Punte Hill got my new car he asked me click satisfy than hand me the keys Wow. Few days later, Was text to asked lazy Sales what gas I need to put, this person asked me to Google it. 3rd, I need loaner’s car in order to go to work so I can drop my at VW Punte Hill for inspection this sales again told me Mar 7th will try again when I ...
Great experience at Puente Hills VW. Larry Yu was very helpful,no pressure. James,the manager and Diane in the service department were also very nice. Love my 2019 Beetle convertible.
No nonsense, no games - I received the full price sheet with all the details when I first asked for it. When I decided to buy the car 2 days later, it was already gone, but Larry honored the same price for an almost identical car that had otherwise been quoted at a slightly higher price. No other dealer in the area was able to match the offer.
Service is especially good and thoughtful of your needs and your budget! Christian the service mmanger is not only a pro - but a long time lover of the VW brand and totally committed to the cause. It will be my pleasure (???!!!) to take my car back when necessary!
Horrible service department. I’ve got a recall on my car. I took my car in on May 11th. They told me it will be a week to get it fixed. No rental car. Then after two weeks, they called me saying there is a big line. They want me to take my car back first, they’ll save the spot for me and they’ll call me when it’s my turn. I said ok and took my car back. Then they called me in Mid-June told me that I can bring it in. This time there is still ...
This dealer is advertising false information to lure you in to the dealer to find out the vehicle that looked and sounded so good on there add has major problems ( nothing mentioned in the add ) along with the buyer being responsible for the smog certification when they know the vehicle wont pass. Don't waste your time with this dealer like i did. There adds are false information
I got what I wanted a 2022 Tijuan S. Thank you Marcos for your professionalism, guiding us through the process, handing me the keys and explaining the tech. I didn't feel pressured to make a deal. Also, Renato (finance manager) took time to explain and answer any questions or concerns. If you want to make a clear cut deal without any hassle or waste of time come to Puente Hills Volkswagen and ask for Marcos and Renato as your team. My husband, daughter and myself went for our celebration dinner after in my new VW Tiguan. Thank you Renato for ...
Been looking for a compact suv for awhile. They made it super easy. Awesome experience. Upfront pricing. No pressure sales tactics.
Larry and Peter were very professional, and helped me finished my lease buyout in no time. Larry being proactive was a huge factor as he helped preapred all the paperwork ahead and saved me a lot of time. Friendly service, will definitely recommend.
Larry Vu was amazing and very professional. I never felt pressured and received a great deal. James and Rodrigo were also very nice! Great experience I recommend this dealership to everyone!
This service manager/dealership is getting one star, because there is no possibility to give them a zero for customer service. I had 10:30 scheduled appointment; my car was not taken into the bay until 2:30. Julio did not contact me; rather I had to call him. I had to call him 3 times to find out about my car. At 3:15pm, I contacted him again. Since there was still no report about my car, I told him I was coming to pick it up. What good is an appointment if it is not honored? I believe that since I had a "...
If I can give less then 1 start I would. Crooked and dishonest dealership! Sales manager Madi is one of the most dishonest people I have met. Forced us to register our new car in California even though we are Arizona residents and traded in an Arizona title car. After speaking with the DMV they informed me the dealership broke the law by not giving us a 4 day permit, even after asking for it, allowing us to take the car to Arizona and register the vehicle. It's been a fight with them, guess there's no honor in dealerships especially ...
My first time to look at a VW. Taos is smaller but roomy inside, fuel efficient and great handling. It was a great buying experience at VW PuenteHills 👍 fast, easy and simple. No non-sense fees added. Larry Yu is honest, straightforward and empathetic. Highly recommended!
FANTASTIC SALES EXPERIENCE! I finally found the right dealership and most of all the BEST person to work with! You must request and work with Miko! She is amazing! Miko is so respectful and knowledgeable! She went above and beyond in making my experience unforgettable. I test drove an Atlas last November 2020 at a different dealership and since I wasn't in any rush, I took my time in finding the right deal. I've done my research and I knew exactly what I wanted. And in order to do that Miko and the Puente Hills dealership made it possible. ...
Great buying experience from Shiraz Ali (General Manager) & Linda Mintz (Internet Sales Manager) they were both a pleasure to work with. Very professional & very courteous.
So disappointed in this dealership. Deceitful practices. I purchased a trailer hitch with a 7 slot connector. I received a 4 prong connector. Although they knew the wrong hitch was installed they tried to hide this from me. I have been unable to transport my electric scooter. I had it corrected myself this month. Additionally, the car was advertised with upgraded front and rear floor mats. There were no floor mats included. When I questioned this they offered to purchase some at Target. They knew the mats were missing. I do not approve of deceitful tactics. So very disappointed that a dealership ...
Purchased a 2016 GTI from Linda Mintz on 8/23/19 In Dec a tire went flat & found that it had been patched previously & tires worn upon inspection. On 1/20/20 the battery died with only 17K miles on it. They refused to replace it because they said the warranty expired. Wouldn't even do a courtesy replacement after selling me a car with an already weak battery. Linda said batteries only cost $50. Apparently she had no knowledge of VWs and that you can only have a new battery installed at a dealer which costs over $250 because it has to be coded. The dealership ...
I bought a used 2015 Honda Accord Sport from PHVW. It was advertised with low milage and a clear Carfax report. When I test drove the car I asked if the car had ever been involved in an accident and I was told no it had not. The car appeared to be in pristine condition, but it did have two small dents on both sides of the rear quarter panels which their body shop repaired before I took possession of the car. I owned the car less than 5 months when I was stopped at a traffic light and my car was ...
As a consumer you always want to be treated fairly. When making a large purchase like a car, you expect that even more. I recently made several visits to Puente Hills VW to purchase a car. Everyone is your friend until it comes time to make a deal. I drove a hard bargain, but that is the nature of this business. Most people, unfortunately, leave too much on the table and are taken by the car salesman and their managers, of the techniques of playing good cop and bad cop (or perhaps the bad cop is the used car manager, ...
Perfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.
First day I came I fell in love with the white beetle so i decided I want to lease or buy the car. I totally understand why I didn't get approved. my score is low because I just started my credit but I was told that main reason they didn't approved me was my conditional green card(thru marriage). The told me to find a cosigner to help me. third day, I got a cosigner but as soon as they learned that my cosigner is interested also to get new car greediness and unprofessionalism starts. They offered my ...
Had a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!
As it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer service in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of ...
I have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open and cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not ...
We would like to thank the Puente Hills Volkswagen personnel for their excellent support. Their Internet Sales executive, Mr. Jaime Price, took care of all our queries fast. Mr. Price also provided timely and helpful advice regarding the vehicle we were purchasing. He let us know all the important information regarding the vehicle including its technological features, gadgets and performance. Mr. Price was extremely attentive and he listened to all our concerns with a great deal of patience. He also ensured that we received all the information regarding the transaction and the time by which I would expect the vehicle ...
I am always wary of car dealerships, and in the past have hated these transactions. I went to Puente Hills prepared to haggle and fight. Jamie was extremely knowledgeable about the product lines and helped me choose the car that was best for what I wanted within my pricepoint. After test driving a few models, I was able to decide on a Passat, picked the color I wanted, and after a seamless transaction, happily drove home with my new toy. I was pleasantly surprised to deal with a sales person that was helpful and accomodating without making me feel intimidated ...
Moe & Jamie are awesome! Very patient, accomodating & just down to earth good people. Recommend without reservation. Can't say enough good things in 25 words!
I really had a good experience working with the people at VW Puente Hills. I was able to choose and test drive the variants and I was helped throughout finalizing my selection. I really appreciate the co-operative and helping nature of everyone and never thought the process would be so easy. I definitely recommend the dealership.
I wanted a GTI manual, and this dealership was the only one that had it. Sent me a reasonable quote and I was in and out with a new car by the end of the night. Thanks Moe and Jamie!
Well I was searching online for a car for a while. After being denied a few time I came across Puente Hills VW site and saw a couple of cars I liked. So I inquired about one of the used cars. Now mind you I have a family of 5. I also have very challenged credit with a recent repo. So I figured I would look at a smaller car because the prices were cheaper at this point I would almost take anything. So I get a call from the dealer the guys name was Jaime Price. He asked that I ...
I had a 2005 volkswagen Jetta that I took to get service after an accident that I had. I was extremely nervous at first about the cost to repair but after the service department took the time to review the car they noticed I had 2 flat tires and was leaking oil. I had been wanting to get a new car for some time and what better opportunity than now to look into it! I have to say that the service at Puente Hills Volkswagen is unlike anything I have experienced. The sales consultant, Marc Sepulveda really took his time to go ...
My experience at Puente Hills VW was outstanding. Toros Shnorhavorian my sales rep really rocks over there. Talk about getting the royal treatment. Toros was really attentive to my needs and broke down the vehicles amenities and options and was extremely knowledgeable about the vehicle lines. What I really liked is that he knows the competition so he came forth with an honest approach about the Passat including safety and performance. Moving on- the staff including Peter Salibian and ZK (Finance) as well as Shant made the closing experience super fast and pleasant. Honestly, I was out of there in 30 ...
Had a great car buying experience at Puente Hills VW and this dealer is now my go to dealer for all of my vehicles needs. Toros and Peter were great and went above and beyond to provide excellent service.
Awesome sales staff they gave me the best deal without me asking , I had been to 4 other dealers and got treated horrible , I have sent them 4 of family members and they were treated the same and all bought a car
Poor salesmenaship, rude and unprofessional. I came in looking for a specific vehicle configuration and not only was Krishan unfamiliar with the vehicles, he had to leave to go ask another salesman about it After waiting for a little bit he never returned and was instead helping another customer. I asked him what he found out and he just said "too hard to find" and continued to help someone else. Don't waste your time with this dealership since they obviously don't need any more business. I will take my business to someone who earns it.
Unprofessional. Sales asked my other brand consideration then insulted my aesthetics. Sales manager offered trade in way below Carmax offer while portraying them as dishonest and a company that won't honor their appraisal. I am glad that I am not an idiot and didn't waste another minute there. I suggest you to look elsewhere.
I hadn't purchased a new car in the last 8 years and I tend to stay loyal to a brand, but when a friend of mine purchased a Jetta I fell in love. But again I don't purchase a car often...I use it up and wear it out. Then and only then do I start thinking about buying a car. Another issue I had was I'm just getting back on my feet...because of the economy, the job I held for over 10 years was gone, the company closed down and it has taken me a good 3 years ...
i felt insecure about buying a new car but David comletely put me at ease. He acctually made the expierience fun and enjoyable.im very happy with my new Jetta!!! Avo in finance was the best.Im happy!!! and will recomend them to everyone i know, thank David!!!
I have been a loyal Lexus buyer for over 15 years. When I began to do some research regarding Volkswagen I was intrigued and found myself at Puente Hills Volkswagen drilling a young salesman with questions. Drew Williamson was able to answer all my questions and on top of that teach me a thing or two about the vehicle, that I had not learned during my research. When it came down to the negotiations aspect of the deal it was easy and fair. I think I was the one that gave them a hard time. My husband and I are finicky ...
We leased the V.W GTI, a week later they call us and ask to return the car as the financing fell through. When we returned the car, upon inspection the hubcap was scraped (due to parking). They said the damage is 1300 and will not return our down payment w...hich just happens to be the amount of the damage (according to them). We explained we have full coverage, they need to take it up with Mercury. They refused to look at the proof of insurance. I had to file a claim, the insurance adjuster will go to the dealership ...