Customer Testimonials
Great customer service from Christian and Julio (Puente Hills). They always adress my concerns. My vehicle is ready pretty fast! So happy that this location is washing cars again! Lol I appreciate the health report video they send me each time. It provides peace of mind knowing my vehicle is in great hands. Highly recommend this dealership location!
Took my wife's car for service and a recall that needed to get fixed. They have great customer service, and Julio was the best.
Dominic and Javier were great! Thank you gentleman for making it fast as possible and I will definitely recommend family and friends
Diane made it easy. Great communication.
Amazing service
Ms. Linda Mintz is very kind and went beyond helping me
(Translated by Google) Good always good. (Original) Bien siempre bien.
Bought a certified pre owned ‘24 Jetta with 16k miles on it and got 4.09% APR. The price was $21,470 before tax and dmv fees. The whole experience lasted five painful hours. If we were in a position to wait a little longer we would have bought somewhere else. I recommend buying elsewhere or at least clarifying hidden fees over the phone.
About 20min into the conversation they told us we needed to purchase two features that we did not want: some kind of coating for the paint and an anti theft device. The mandatory “upgrades” were $1k each. The actual price came ... Read More DealerRater - Jan 5, 2025
I traded in my car to them. They resold the car. The dealer did not do the DMV paperwork. The person who they sole the car to did not do the DMV paperwork. This person who has the car now is running around breaking all kinds of laws in Southern Cali. The police came to my door saying the car was in a high speed chase. No the car is in Northern Cali breaking laws there now. They need to be investigated but DMV or anyone else will listen. I call them many many times and nothing. They can not ... Read More DealerRater - Dec 20, 2024
I bought my car from this dealership in April. I had a problem with them right away about a backup camera that was not installed correctly. It took about six weeks for them to reimburse me to correct the problem that another dealership had to fix. . And that was after numerous emails and texts. They kept denying the problem until I gave them a bad review
Now I have a new problem that i realized about a month after buying the car. The front bumper is loose and coming off. I pushed it back on and it stayed on temporarily. ... Read More DealerRater - Aug 19, 2024
Big Scam dealer sold me the insurance before I sign up JAN 7TH, 2024 and told me Tires, Rims and windshield All covered. BUT NOTHING IT'S COVER CHARGED ME ALMOST $300/MO FOR NOTHING. 2 or 3 days ago My windshield hit by a rock when I was on Freeway. I was at VW PUENTE HILLS AUG 6 AND AUG 7, 2024 waiting for almost 4 hours, to get insurance approved to replace my windshield but it's not cover ( It's cover for fix not replacements ) The financial service manager is no longer there so they can't do anything WOW. BIG SCAM!!!
Big Scam dealer sold me the insurance before I sign up JAN 7TH, 2024 and told me Tires, Rims and windshield All covered. BUT NOTHING IT'S COVER CHARGED ME ALMOST $300/MO FOR NOTHING. 2 or 3 days ago My windshield hit by a rock when I was on Freeway. I was at VW PUENTE HILLS AUG 6 AND AUG 7, 2024 waiting for almost 4 hours, to get insurance approved to replace my windshield but it's not cover ( It's cover for fix not replacements ) The financial service manager is no longer there so they can't do anything WOW. BIG SCAM!!! The Sale Manager ... Read More DealerRater - Aug 8, 2024
The worst dealership, typical used car salesman! They will lie to you!!
I bought a Lexus in April. Before I bought the car they had to replace the backup camera. However, in doing so they did not complete the job and did not calibrate the correct codes to the computer to show the critical guidance lines. They kept insisting it was done correctly but it was not. I had to take it to a local Lexus dealership to correct the problem costing me an additional $338.82. I sent them the copy of the bill to show what had to be done ... Read More DealerRater - Jun 12, 2024
Everyone was friendly and professional.
Best car shopping experience ever. After calling around to take advantage of used EV credit everywhere else to be up charged add ons. I was giving up hope. Enter PH VW I saw a few vehicles on the site expressed interests in a few met with Marco and when I say customer service was excellent. Not pushy with add ons the price I saw was what I paid with T+L and doc fees. Madhi the finance manager was just as great very transparent. I definitely recommend. Thank you guys.
I forgot his name but i thing he was Asian. Front desk employee helped me really well. also get me the Information of New ID4. i really think about getting it next one!!!
Marcos was awesome! We will share his info and the service we received to all our friends and family.
Salesperson treated me with very good respect and polite.
Thank you for the courteous service and delivery of my vehicle without undue delays.
awesome customer service... keep up the good work
Larry Yu best car salesman in town. Set up time to explain all the bells and whistles.
Great parts department. They were able to find parts for my older vehicle. Thanks Gary
Great Parts department. They were able to find parts for my older vehicle.
Larry’s really nice, informative, accommodating and very straightforward. I recommend going to him for your next car.
Larry was the excellent !! He was very helpful through the whole process. I appreciate everything you've done for my family and I to get a car.
Communication was great! Constant notification and updates from Gary. Even text when I told him I would be at work.
Linda is a patient and attentive sales representative. it was a pleasure working with her. My wife and I felt very comfortable working with her.
Underpromise and overdeliver! I really needed the recall for the passenger airbag and dropped it off to top off oil on Friday. I was told the recall would likely take 2 days since they were short staffed, but I didn't really have 2 days where I could leave it, save Friday-Saturday. It worked out and it was finished Saturday before closing. Thank you!
My name is John and I don’t have a google account but wanted to share my experience so I am using my daughter’s account. Larry and James made this the best car shopping experience I have ever had. Super friendly and easy to work with. No pressure at all like I have experienced at other dealers. Bought my wife a little weekend runabout for our anniversary and they truly made it a wonderful experience. Thank you gentlemen, will certainly recommend.
This was a great experience overall. Keep it clean, straight forward and making it happen. Thank you Marco and Adam.
This is the BEST service department of any dealer anywhere. Gary is amazing. Terri’s personal attention and follow up. I am so grateful.
(Translated by Google) 100% professional and friendly agency, customer service of 10, they are professionals and always look for the best purchase option for you, 100% satisfied with the purchase. (Original) Agencia 100 % profesional y amables, atención al cliente de 10, son unos profesionales y siempre buscan para ti la mejor opción de compra, 100% satisfechos por la compra.
Everyone was helpful and answered my many questions. Process was promised to be quick and efficient and it was!
You website says you open at 8 which you do. But people were eating in line inside the building because when you open at 8 you start your computers which were not working until after 8. And when they don't work, it's 8:20 before you can get checked in. You should have your employees start a little earlier and have more than 3 techs working. And then no one told me my car was ready. I had been sitting inside while it was ready and was never told. 🤦🏼♂️
This dealer is more of a shopping experience with a quality brand. The sales people aren't waiting outside like vultures and proceed by asking if you need help. Not pushy at all.
I've primarily come to this dealer for warranty services, because another dealer wasn't inspecting my concerns properly.
Gary, in service, has been amazing. I'm sure all of the service writers are great, but my experiences so far have been unbelievably smooth with him. He listens to my concerns and let's me know the process involved from diagnosis to resolution.
He keeps me informed ... Read More Google - Mar 22, 2024
I'm very satisfied with my lease purchase
Had a great experience!
Marco helped me pick the perfect car that meets my needs. Straightforward, no games, no hidden fees, no surprises, or ad-ons. It was pleasure working with Marco. Puente hills VW is one of the few dealerships that actually makes the car purchase process easy and stress free.
Just lease a 2023 Tiguan with VW Punte Hill a lazy sales Marco or Marcus didn’t gave a new customer orientation when I went to VW Punte Hill got my new car he asked me click satisfy than hand me the keys Wow. Few days later, Was text to asked lazy Sales what gas I need to put, this person asked me to Google it. 3rd, I need loaner’s car in order to go to work so I can drop my at VW Punte Hill for inspection this sales again told me Mar 7th will try again when I ... Read More DealerRater - Mar 12, 2024
Great service department. Gave me an Uber ride home and back.
Thank you Linda and Team for the best service. Love 💘 her
If you need a new car and want an easy, quick and friendly process talk to my man Larry! He was quick and effective 👍🏼
(Translated by Google) Both Larry and James have good service attitude and hope to cooperate again. (Original) Larry 和James的服务态度都不错，希望再次合作
Very professional, kind. And knowledgeable
Needed to bring the car in for warranty work and made an appointment with Gary Li (Service Advisor). He was able to help me from beginning to end with the follow up calls/texts and extra CPO warranty activation process.
VW's network did not have my CPO warranty activated on my vehicle. Gary was able to follow up with VW America and get the warranty activated/updated. Also, the car needed to be picked up late night after service department closing hours but Gary had all the paper work and car ready. Definitely will be back if I need ... Read More Google - Mar 1, 2024
Great experience at Puente Hills VW. Larry Yu was very helpful,no pressure. James,the manager and Diane in the service department were also very nice. Love my 2019 Beetle convertible.
I greatly appreciated the loaner Diane got for me, as I need a car to drive to work and my kids to school. It was also greatly appreciated that my car was done in 1 day. Your service advisor Diane, advisors, and the technician are the best.
Our kids will definitely be getting VW EV's when they get old enough and we will buy the 3rd iteration of the ID Buzz before our kids get too old for a minivan.
I appreciate that you still treat us with care unlike some other dealerships that become 180 degrees after they get a ... Read More Google - Feb 26, 2024
Gary is awesome! He is very friendly and professional.
My visit was very smooth and pleasant with the help of Gary Li. He was extremely patient and helpful throughout my visit. He understood my car issues well and recommended the best plan for my car, which I understood well and felt comfortable to proceed with the needed repairs. He was outstanding in every part of my visit from beginning to end, and even called me with daily updates on my vehicle which I very much appreciated. Thank you Gary!
Gary was awesome and so was Chris service manager Very informative and quick
I bought a used Chevy Bolt from Puente Hills VW. The car I was interested in was getting recall work done and Tin kept me updated throughout the process. I was able to trade in my Prius for a fair price. I had asked if they were set up to handle the used EV federal rebate and they hadn’t registered yet. They were able to register by the time I was able to come in and get the car. Their finance team did a great job and I got the rebate day of! I was in and out in ... Read More Google - Jan 28, 2024
Excellent buying experience with my new arteon. Very nice staff, best price and no hidden charges. I highly recommend puente hills vw
Puente Hills Volkswage! Marcos Gonzalez (sales) made my day easy and great. He got me into a great EV and got me the best price possible. I was expecting to be there more than 5 hours purchasing this vehicle. But I was wrong. Marcos did not mess around with the numbers and with my time. I was in there for around 3 hours or less. Great people and great staff. My next vehicle purchase will be from puente hills Volkswagen. Love this place
No nonsense, no games - I received the full price sheet with all the details when I first asked for it. When I decided to buy the car 2 days later, it was already gone, but Larry honored the same price for an almost identical car that had otherwise been quoted at a slightly higher price. No other dealer in the area was able to match the offer.
No sales person came out and helped me
Service appt was fantastic. Thank you to my service advisor who was great communicating and overall performance.
Great service overall. I would have heavily appreciated a complimentary wash for my vehicle.
Service was good as it should be but the price of only oil change was way too high compared to other VW dealers. Service should have five stars but the price and vehicle wash issues I simply put 3 stars.
What a wonderful car buying experience. Larry was open and honest and he really went above and beyond to get us in the car of our dreams! All the 'paperwork' was done ahead of time online. We were literally in the dealership for 30mins doing finance with Adam who was a pleasure to deal with. He quickly walked us through what we needed to know, got us what we needed and all digital signing so it was super quick! Great service, great staff and great processes. Thank you!
Car
Matthew at the Service Dept is an absolute G (abbreviation for slang term "gangsta" used to describe one who is amazing and excels at what they do...) He was honest and upfront about what was needed, what was covered, and kept in contact throughout the repair that was needed for my vehicle. My overall experience with this recent issue has instilled trust + confidence in both him and the service dept at puente hills VW. I will be back for any future needs for sure. Thank you!
My experience couldn’t have been better and Puente Hills VW really made the process smooth and easy. Friendly staff, very nice site. Highly recommend buying your VW here!
Larry Yu (Internet Sales) was one of the most professional salesperson that we have encountered. He was very patient and worked diligently to give us the best deal that he can. We are very pleased with the delivery our new GRAY ID4 PRO. Thank you Larry for all your hard work!
I went to Volkswagen dealer, Tin Ma is a best service for I bought car from him same day. I like his service
They are so friendly Marco definitely help us a lot they have amazing service
I'll start with service writer. He was great no complaints. I appreciated the video from the technician that was cool. Service was excellent. The waiting room was ok. The chairs felt a lil unstable and I wouldn't mind a television. One thing I absolutely love at La Puente TOYOTA is they always provide a complimentary car wash after any vehicle service. That is the type of gesture that keeps me going back. I'd recommend doing that.
Mickey was able to assist us and provide us the correct information. he was able to find the vehicle we were looking for and get the paperwork going as we went about our business came back, signed a couple of documents and picked up the vehicle. Overall highly recommended. Adam from financing was excellent. He explained everything in detail and took the time. And at the end of my transaction with both Adam and Mickey, I was presented with a nice gift. Keychain, a beautiful Volkswagen cap, and a stuff animal. (Dog) VW.
Everything was great, it could of been excellent if I would of had my car washed.
Bought a CPO Atlas yesterday and I will say it was the smoothest vehicle transaction I’ve ever done. Mickey Gaines and I discussed everything Via Email since I’m not local to Puente Hills and when I showed up there were no Curve Balls. Quick and easy transaction, with no one trying to add any other extras like I’ve experienced in the past. Thank you again Mr. Gaines for a pleasant experience. May I add Mr. Gaines came in on his day off to ensure everything went smooth and as discussed!
Excellent Service, Special thanks to Matthew for making the long waited service for my ID.4 seamless and stress free!
Always provide exceptional service, although the prices seem to have increased a lot. I've taken multiple vehicles here over many years and this last visit was the most expensive bill, even before they added an additional 3% surcharge on top of my bill since they are now passing on credit card fees to customers.
The services are great! Today afternoon, I went to the dealer asking for help; the staff named Matthew helped me how to do the right things PATIENTLY. To a woman, like me, who only knows how to drive and fill up the gasoline; nothing else; but Matthew went through the details with smiles… not only I also got a gift of engine oil from the management… Well, his attitude and professionalism convinced me to buy my next SUV here again!
Just purchased my first EV, an ID-4, from Marco Gonzalez yesterday (11-4-23); my family and I had an excellent experience working with him: he was knowledgeable about the vehicle, answered all of our questions, and was honest and transparent with the information he provided. Our experience was the total opposite of what we experienced at other dealerships: bait-and-switch practices, the back-and-forth game of "let me talk to my manager to see what we can do", etc. If you want a good deal on a VW and be treated like a customer should be treated, go see Marco ... Read More Google - Nov 6, 2023
Very helpful getting best deal and the most out of the ev tax credits to go along with it. Really happy with my choice, thanks Larry!!!
Good place
We had an 11am appointment and arrived slightly before 11. The estimate given to us of the time involved was approx 2 hrs. We were provided an uber ride to the local mall so we could kill time while the vehicle was being serviced (2 recalls, and first year service). We came back after 1pm (more than 2 hrs after drop off) and the car had not even been taken into the service bay. Sensing my frustration, they took it back immediately and it was completed within another 1 1/2 hr while we waited in the dealership lobby. When we had an appointment, I assumed they ... Read More Google - Oct 25, 2023