Customer Testimonials

Outstanding car-buying experience at Puente Hills Volkswagen! Anthony made the entire process seamless from start to finish. Despite purchasing the vehicle from out of state, we completed everything in just 24 hours from my initial phone call! Anthony was professional, responsive, transparent, and genuinely committed to making the process as easy as possible. His exceptional customer service, attention to detail, and willingness to go above and beyond made this one of the best car-buying experiences I’ve ever had. A huge thank-you to Anthony and the entire Puente Hills Volkswagen team! Highly recommend!

A First-Class Experience at Volkswagen Puente Hills I was a loyal customer of Cerritos Volkswagen for over 6 years until early October 2026, when I finally made the decision to transition my business to Puente Hills Volkswagen. My departure after so many years was driven by a persistent decline in communication, substandard customer service, and unacceptable operational standards--issues that persisted even following recent leadership changes. Seeking a superior standard of care, I visited Volkswagen Puente Hills and was fortunate to work with Mr. Christian Garcia. From the moment I explained the background of my situation, Christian stepped up with absolute professionalism and ... Read More

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Yelp - Nov 2, 2026

A First-Class Experience at Volkswagen Puente Hills I was a loyal customer of Cerritos Volkswagen for over 6 years until early October 2026, when I finally made the decision to transition my business to Puente Hills Volkswagen. My departure after so many years was driven by a persistent decline in communication, substandard customer service, and unacceptable operational standards--issues that persisted even following recent leadership changes. Seeking a superior standard of care, I visited Volkswagen Puente Hills and was fortunate to work with Mr. Christian Garcia. From the moment I explained the background of my situation, Christian stepped up with absolute professionalism and took complete ownership of my vehicle's repairs. He navigated the entire service process seamlessly, turning what is typically a stressful ordeal into a completely effortless and reassuring experience. For many of us, a vehicle is far more than just a car--it is our primary mode of transportation and a vital tool for our daily livelihood. Christian truly understood the urgency and necessity of getting my vehicle safely back on the road. Without my even having to prompt him, he immediately verified my warranty coverage--a proactive step that was never once extended to me during my time at the previous dealership. Because my vehicle was purchased elsewhere, my extended warranty requires a $100 deductible when servicing at this location. I can say without hesitation that this is money exceptionally well spent. The peace of mind provided by Christian's constant, transparent updates made every single dollar worthwhile. The level of care at Puente Hills Volkswagen represents a complete 180-degree turnaround from my previous dealership experiences. To the management team at Volkswagen Puente Hills: commendations on fostering an environment and equipping your team with the tools to deliver world-class service. Christian Garcia has earned my complete trust and dynamic advocacy. I look forward to bringing my vehicle here for all future servicing needs! Thank you!

Customer service was the best. Parts worker was very helpful.

VIA CERTIFIED MAIL, RETURN RECEIPT REQUESTED, AND FIRST-CLASS MAIL General ManagerPuente Hills Volkswagen17110 Gale AvenueCity of Industry, California 91748 Re: Notice and Demand Under Civil Code § 1782; Demand to Preserve Evidence Dear General Manager: I am writing about Puente Hills Volkswagen's advertisement of a motor vehicle at a stated price and its refusal to sell me that vehicle at that price. Factual BackgroundPuente Hills Volkswagen advertised a vehicle for sale at a specified price. In reliance on that advertisement and on communications from your representatives, I travelled from my home in Irvine to your dealership. On arrival, your dealership declined to ... Read More

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Yelp - Oct 26, 2026

VIA CERTIFIED MAIL, RETURN RECEIPT REQUESTED, AND FIRST-CLASS MAIL General ManagerPuente Hills Volkswagen17110 Gale AvenueCity of Industry, California 91748 Re: Notice and Demand Under Civil Code § 1782; Demand to Preserve Evidence Dear General Manager: I am writing about Puente Hills Volkswagen's advertisement of a motor vehicle at a stated price and its refusal to sell me that vehicle at that price. Factual BackgroundPuente Hills Volkswagen advertised a vehicle for sale at a specified price. In reliance on that advertisement and on communications from your representatives, I travelled from my home in Irvine to your dealership. On arrival, your dealership declined to sell the vehicle at the advertised price. Your representatives later characterized the discrepancy as a "mistake." A dealer is responsible for the accuracy of its own advertising, and an asserted error does not excuse a refusal to honor an advertised price. I lost approximately four hours and incurred travel expenses as a direct result. ViolationsThe conduct described above violates, among other provisions: 1 Vehicle Code § 11713.1, which prohibits advertising a vehicle at a price the dealer will not honor while the vehicle remains available; 2 Civil Code § 1770(a)(5), (9) and (16) (Consumers Legal Remedies Act); 3 Business and Professions Code § 17500 (false and misleading advertising); 4 Business and Professions Code § 17200 (unfair competition); and 5 Civil Code §§ 1709 and 1710 (deceit). Notice and Demand Under Civil Code § 1782This letter is my written notice under Civil Code § 1782(a) of the violations identified above. Within thirty (30) days of your receipt of this letter, I demand that Puente Hills Volkswagen: 1 Sell me the advertised vehicle at the advertised price, or, if it is no longer available, a comparable vehicle at the same price; 2 Reimburse my documented out-of-pocket expenses and compensate me for my lost time; and 3 Confirm in writing that it has corrected its advertising practices. If these demands are not met, I intend to seek actual damages, restitution, punitive damages, injunctive relief, and costs under Civil Code § 1780 and other applicable law, and to file complaints with the Department of Motor Vehicles, Occupational Licensing Branch, and the Office of the Attorney General of California. Demand to Preserve EvidenceYou are on notice of anticipated litigation. Preserve all documents and electronically stored information relating to this matter, including the advertisement and its pricing history, website and third-party listing records, text messages, emails, CRM entries, call recordings, deal jackets, internal communications about the vehicle's pricing, and any records explaining the alleged "mistake." Failure to preserve this material may result in sanctions. Nothing in this letter waives any right or remedy available to me, all of which are expressly reserved. Please direct all responses to me at the address above. Sincerely, Muhammad F. Adnan

Linda at Puente Hills Volkswagen was incredibly kind, transparent, and straightforward! She gave me exactly what I was looking for with great rebate options and zero pressure. Highly recommend her!

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Andres in service was very professional and a exceptionally nice guy i couldn't ask for a better experience no question I definitely got 5 star service!

This dealership would not be the same without Linda. She was sweet, attentive, and full of knowledge. This is my 3rd VW’

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Linda Mintz is incredible! She was very easy to work with and we were very comfortable with her. She made the process stress free and enjoyable. I highly recommend buying a car from her at Puente Hills VW

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Linda was amazing! So helpful and really went the extra mile for us. I strongly recommend her and Puente Hills VW.

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Always been a Toyota,Lexus customer. However decided to try a different route this time, found and got great deals not only on one vehicle but 2. Got my wife’s a new peak edition Atlas, and a day later went back for a Sr-lien Tiguan. Anthony was on time, efficient and treated us well and with respect. Dennis and Mike were spot on and helped us get two deals done. Miguel in finance was honest, transparent and got us in and out. Thank you guys, definitely going back to this dealer for my maintenance needs, even if I have to ... Read More

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Google - Sep 18, 2026

Always been a Toyota,Lexus customer. However decided to try a different route this time, found and got great deals not only on one vehicle but 2. Got my wife’s a new peak edition Atlas, and a day later went back for a Sr-lien Tiguan. Anthony was on time, efficient and treated us well and with respect. Dennis and Mike were spot on and helped us get two deals done. Miguel in finance was honest, transparent and got us in and out. Thank you guys, definitely going back to this dealer for my maintenance needs, even if I have to drive 20 miles extra at a time. Thank you VW Puente Hills.

Linda has been great to work with. She is respectful and personable. She will be my go to person for Volkswagen and will definitely refer any of my friends and family who are interested to purchase VW

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East to work. Cannot say enough about Linda Mintz who always takes special care of customers.

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Ivan and Miguel provided great customer service in making my purchase of a 2026 Jetta smooth. Totally recommend purchasing any vehicle here at Puente Hills VW!! Thank you!!

I worked with Linda Mintz via test/email first. We agreed on a cash price. I went in and bought the car in approximately 4 hours. The agreed upon price was competitive. Linda is a professional. She worked hard and seem to do most everything (besides washing the car 🙂 to complete the transaction.

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Anthony made the entire process feel stress free. He didn't try and make an already stressful situation any worse. He understood what we wanted and made it happen.

Buying a car is already an anxiety ridden experience and takes way to long to get done. With that said Anthony and his team made this probably the best experience I have every had in purchasing a car. I explain what we wanted and the price point we were comfortable at and he worked to get us to that point. So in the end it was a fantastic experience.

Hello, I had the privilege of working with the salesperson, Mr. Anthony. As soon as I entered the showroom, he greeted me warmly and asked if I needed any assistance. After I explained what I was looking for, he immediately went to work to make it happen. Throughout the process, Mr. Anthony was transparent and straightforward. Unlike many dealerships, he did not rely on the traditional four-square worksheet or high-pressure sales tactics. I presented him with a similar vehicle from another dealership that appeared to be offered at a lower price. After reviewing the details, he explained that the other ... Read More

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Yelp - Aug 5, 2026

Hello, I had the privilege of working with the salesperson, Mr. Anthony. As soon as I entered the showroom, he greeted me warmly and asked if I needed any assistance. After I explained what I was looking for, he immediately went to work to make it happen. Throughout the process, Mr. Anthony was transparent and straightforward. Unlike many dealerships, he did not rely on the traditional four-square worksheet or high-pressure sales tactics. I presented him with a similar vehicle from another dealership that appeared to be offered at a lower price. After reviewing the details, he explained that the other offer included hidden fees and add-ons that I had initially overlooked. He was able to match the deal with only minor adjustments while being completely upfront about the pricing. Unfortunately, some dealerships advertise attractive prices only to surprise customers with unnecessary add-ons later--a practice many would consider a bait-and-switch. Mr. Anthony took the time to educate me on these common sales tactics and ensured I understood every aspect of the deal. He even went the extra mile to earn and retain my business, giving me confidence that I didn't need to continue shopping elsewhere. In the end, I purchased the vehicle I wanted and couldn't be happier with the experience. Mr. Anthony's professionalism, honesty, and courtesy made the entire process enjoyable and stress-free. Thank you for providing such a pleasant car-buying experience!

Stopped for a quick checkup with my ID Buzz and they cleared everything out and even helped me with a free car wash!

Hello, I had the privilege of working with the salesperson, Mr. Anthony. As soon as I entered the showroom, he greeted me warmly and asked if I needed any assistance. After I explained what I was looking for, he immediately went to work to make it happen. Throughout the process, Mr. Anthony was transparent and straightforward. Unlike many dealerships, he did not rely on the traditional four-square worksheet or high-pressure sales tactics. I presented him with a similar vehicle from another dealership that appeared to be offered at a lower price. After reviewing the details, he explained that the other ... Read More

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DealerRater - Aug 5, 2026

Hello, I had the privilege of working with the salesperson, Mr. Anthony. As soon as I entered the showroom, he greeted me warmly and asked if I needed any assistance. After I explained what I was looking for, he immediately went to work to make it happen. Throughout the process, Mr. Anthony was transparent and straightforward. Unlike many dealerships, he did not rely on the traditional four-square worksheet or high-pressure sales tactics. I presented him with a similar vehicle from another dealership that appeared to be offered at a lower price. After reviewing the details, he explained that the other offer included hidden fees and add-ons that I had initially overlooked. He was able to match the deal with only minor adjustments while being completely upfront about the pricing. Unfortunately, some dealerships advertise attractive prices only to surprise customers with unnecessary add-ons later—a practice many would consider a bait-and-switch. Mr. Anthony took the time to educate me on these common sales tactics and ensured I understood every aspect of the deal. He even went the extra mile to earn and retain my business, giving me confidence that I didn't need to continue shopping elsewhere. In the end, I purchased the vehicle I wanted and couldn't be happier with the experience. Mr. Anthony's professionalism, honesty, and courtesy made the entire process enjoyable and stress-free. Thank you for providing such a pleasant car-buying experience!

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The dealership started using their own drivers from VW. I had Joey take me home and bring me back. He was AWESOME! Super personable, kind, positive and really made the experience better than I imaged. It's nice to meet someone that brings JOY and not bring us down. Thankful for VW & their maintenance services for my atlas.

Great service. Joey the shuttle driver is the best. Can't recommend these guys enough

Left Honda after many cars. My first VW. I worked with Anthony and he made the whole process SMOOTH! he was transparent. Reach out to Anthony at VW Puente Hills. I will recommend this location to my friends and fam. Also worked with David and he was GREAT as well.

Great service. Miguel was really helpful. He went over all the features and explained the functions in detail. Chris was also really helpful through out the process. I would 100% recommend buying a vehicle from Puente Hills Volkswagen.

We had the best experience with Anthony in leasing our 2026 Atlas. He did the very best he could do to get us a good deal in our lease and we are so grateful. We love our car and definitely would recommend coming to Puente Hills.

Anthony was fantastic! Had such a good experience in purchasing our Atlas from Puente Hills VW. He and the whole team were wonderful every step of the way. Never felt any pressure and everyone was very friendly and professional. Highly recommend this dealership

Miguel was friendly and very knowledgeable with all the questions I had. He was very kind in helping me with my lease end vehicle, and getting a new one. I definitely recommend going to him for all your car needs or finances!

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Got my Tiguan today. Had smooth fast service. Working with Anthony was a pleasure. Puente Hills Volkswagen.

This is my second time buying a car from Linda. She was great both times.

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This is how a manager replies back again please do yourself a favor they're not willing to help . Commented to make himself look good when he had his mind made up . Keep trying to say that there is no paint defect . And that I went to go get it painted and showing me a photo that makes no sense and trying to throw this on me when I just got a bad batch of a car with a paint defect on top of the hood . And like I told him if I did like you say got my " ... Read More

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Yelp - Jul 13, 2026

This is how a manager replies back again please do yourself a favor they're not willing to help . Commented to make himself look good when he had his mind made up . Keep trying to say that there is no paint defect . And that I went to go get it painted and showing me a photo that makes no sense and trying to throw this on me when I just got a bad batch of a car with a paint defect on top of the hood . And like I told him if I did like you say got my " car painted" wouldn't my paint be thicker ??? Why is it so thin! But yet Replies back with a smart ass answer . Take your business somewhere else and for the manager telling me he is going to contact yelp to get my post removed ? For what for being honest of my experience what I experienced with them ? That's insane do yourself a favor take your business somewhere else! They're so unprofessional .

Hugo was great. He made the experience as seamless as possible when I went in to trade my lease. I appreciate his kindness, tact, and communication throughout the experience. Great job.

Wanted to make this review about how horrible I was treated in march 2026 . I had bought my atlas brand new 2024 here . First off please take your money somewhere else! I started noticing my top hood paint was having marks all over the hood . What is looking like paint defect .I had a detailer come look at my car he didn't wash my car he told me that he wouldn't be able to detail my car and that on top of my hood the paint looks to thin and he said looks like a paint defect he said your ... Read More

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Google - Jul 11, 2026

Wanted to make this review about how horrible I was treated in march 2026 . I had bought my atlas brand new 2024 here . First off please take your money somewhere else! I started noticing my top hood paint was having marks all over the hood . What is looking like paint defect .I had a detailer come look at my car he didn't wash my car he told me that he wouldn't be able to detail my car and that on top of my hood the paint looks to thin and he said looks like a paint defect he said your car pretty new you should call your dealer to see if it's cover under warranty. And that's what I did called set up an appointment and they told me that I would need to start a claim and that I should be cover under warranty they looked up my plan I guess . When I arrived there they acted like I wasn't suppose to be there they had asked me who did I talk too . I never got the name I responded . But the person that suspected my vehicle was name Christian Garcia we both went outside looked at my vehicle . He said to me " looks like paint defect it and you know what robots are painting the car" so I'm sure it is a paint defect . He also said the paint was very thin. Then he had a manager come look at the car I believe it was 2 managers it was a man and a female . We started the claim I left I had looked at the paper work he wrote that I had told him that my detailer washed my car . Never said that . But I didn't think anything of it . 3 days later I received a phone call basically turning this whole thing around saying that it was my detailer fault which he never washed my car and that was mentioned from the start of the claim and basically saying that that never happens and that I must of did that to my car . Which is insane! This can happen to anyone car or can be one out of a million that the paint got defected. Anyways he said that they will not cover it under warranty when I believe I have 3 more years under warranty. He was very rude over the phone . And in person he did not have that attitude. He also mentioned one of the female managers was going to give me a call which that never happened I had to call them and they never responded. Very unfortunate and very unprofessional. So please do yourself a favor do not buy a car here . They don't care! They're scammers! They only care when you're going to buy a vehicle from them . After good luck! If your car stops working " or has paint defects" good luck they will not try to help you they do not care . So do yourself a favor and take your business somewhere else . Update this is how I was replied too. This is how a manager replies back again please do yourself a favor they’re not willing to help . Commented to make himself look good when he had his mind made up . Keep trying to say that there is no paint defect . And that I went to go get it painted and showing me a photo that makes no sense and trying to throw this on me when I just got a bad batch of a car with a paint defect on top of the hood . And like I told him if I did like you say got my “ car painted” wouldn’t my paint be thicker ??? Why is it so thin! But yet Replies back with a smart ass answer . Take your business somewhere else and for the manager telling me he is going to contact yelp to get my post removed ? For what for being honest of my experience what I experienced with them ? That’s insane do yourself a favor take your business somewhere else! They’re so unprofessional .

Wanted to make this review about how horrible I was treated in march 2026 . I had bought my atlas brand new 2024 here . First off please take your money somewhere else! I started noticing my top hood paint was having marks all over the hood . What is looking like paint defect .I had a detailer come look at my car he didn't wash my car he told me that he wouldn't be able to detail my car and that on top of my hood the paint looks to thin and he said looks like a paint defect he said your ... Read More

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Yelp - Jul 11, 2026

Wanted to make this review about how horrible I was treated in march 2026 . I had bought my atlas brand new 2024 here . First off please take your money somewhere else! I started noticing my top hood paint was having marks all over the hood . What is looking like paint defect .I had a detailer come look at my car he didn't wash my car he told me that he wouldn't be able to detail my car and that on top of my hood the paint looks to thin and he said looks like a paint defect he said your car pretty new you should call your dealer to see if it's cover under warranty. And that's what I did called set up an appointment and they told me that I would need to start a claim and that I should be cover under warranty they looked up my plan I guess . When I arrived there they acted like I wasn't suppose to be there they had asked me who did I talk too . I never got the name I responded . But the person that suspected my vehicle was name Christian Garcia we both went outside looked at my vehicle . He said to me " looks like paint defect it and you know what robots are painting the car" so I'm sure it is a paint defect . He also said the paint was very thin. Then he had a manager come look at the car I believe it was 2 managers it was a man and a female . We started the claim I left I had looked at the paper work he wrote that I had told him that my detailer washed my car . Never said that . But I didn't think anything of it . 3 days later I received a phone call basically turning this whole thing around saying that it was my detailer fault which he never washed my car and that was mentioned from the start of the claim and basically saying that that never happens and that I must of did that to my car . Which is insane! This can happen to anyone car or can be one out of a million that the paint got defected. Anyways he said that they will not cover it under warranty when I believe I have 3 more years under warranty. He was very rude over the phone . And in person he did not have that attitude. He also mentioned one of the female managers was going to give me a call which that never happened I had to call them and they never responded. Very unfortunate and very unprofessional. So please do yourself a favor do not buy a car here . They don't care! They're scammers! They only care when you're going to buy a vehicle from them . After good luck! If your car stops working " or has paint defects" good luck they will not try to help you they do not care . So do yourself a favor and take your business somewhere else .

Was in the market for a second hand VW and found something that looked interesting at PH VW. Went in to check it out and Miguel Pedroza, who does both sales and finance, patiently answered all of my questions and then worked with me to get the best deal possible. As we went through the sales process, Miguel explained each step and all of the options available, with no sales pressure. I highly recommend Puente Hills Volkswagen and particularly Miguel.

Was in the market for a second hand VW and found something that looked interesting at PH VW. Went in to check it out and Miguel Pedroza, who does both sales and finance, patiently answered all of my questions and then worked with me to get the best deal possible. As we went through the sales process, Miguel explained each step and all of the options available, with no sales pressure. I highly recommend Puente Hills Volkswagen and particularly Miguel.

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Miguel Pedroza is a great sales person I would definitely recommend him to family and friends he answered all my questions I would go back in the future and purchase another vehicle from him great guy

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Luis, at the Auto Parts Dept. was very efficient and helpful. He answered all the questions I had. He even anticipated to answer some questions I was thinking about asking. The parts prices were so much better than at other parts stores. We are definitely coming back for parts and service.

Miguel was great, very helpful and knowledgeable on the cars. Would recommend him to friends and family

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I contacted ten of the VW dealers in my area and from the first contact with Linda, the process was the best. From her happy and energetic attitude to her attention to detail. No other dealership could come close to price and value. I am beyond happy with the process and will be recommending everyone I know to Linda!

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No markups or add ons were forced on us here. Very good experience and great customer service.

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Great Experience. Salesperson Linda was transparent, genuine, and a pleasure to work with. No Markups for our vehicle. Very happy with the service and I would definitely recommend!

Booked an appointment early morning, the service advisor Christian, communicated great throughout my service. If your service is long, Joey with uplifting energy will take you wherever you need. Overall this dealership has changed over the years! Definitely would recommend your services here for the near future.

Was able to enjoy the PH VW dealership again to take care maintenance. The service advisor this time was Mr. Andres and wow, he was the most professional customer service oriented friendly advisor ever! Was the only advisor for the day, but he seemed to smoothly handle all the customers for the day without nary a hint of stress. He answered all my questions for the 30k service and followed up to things he had to verify. He personally came to find me in the waiting area to provide further answers and updated me like 2 or 3 times during the visit. ... Read More

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Yelp - Jun 19, 2026

Was able to enjoy the PH VW dealership again to take care maintenance. The service advisor this time was Mr. Andres and wow, he was the most professional customer service oriented friendly advisor ever! Was the only advisor for the day, but he seemed to smoothly handle all the customers for the day without nary a hint of stress. He answered all my questions for the 30k service and followed up to things he had to verify. He personally came to find me in the waiting area to provide further answers and updated me like 2 or 3 times during the visit. Wow, just the calm demeanor of this man put me at ease. What an awesome asset to a dealership service department. Even the lady that was around the showroom was so calming and gentle. Overall this dealership is just low key and lower stress environment. Not too big, but it has everything needed to operate smoothly and effectively. Even the music playing was enjoyable, lol! Lot of soft country music with some other music mixed in. I don't really listen to music much, but those soft country music was actually great! Actual singing and smooth beats, country music was quite addicting! Shoot, forgot to ask somebody if it was a radio station since I would listen to that. Work areas along the windows with power plugs and wifi worked smoothly. Got to do some work on my laptop, while sipping a coffee. Then moved over to my favorite seat in the house, those amazing 4 chairs now moved to the main waiting area. Went to get a second coffee but noticed there was even k cup green tea? Never had that before, so gave it a try. Surprised it was actually quite good! I may need to find some to have at home/office, lol. Snuggled into the comfy chair, it was easy to pass the time surfing and enjoying the soft music. I guess the only thing that could have been better is to maybe turn the TV to some soccer games during world cup:) I like to watch on Telemundo 51-1! Mr. Andres checked me out and I came back to a washed clean car that went in dirty. Found out, he is a car enthusiast guy! Someone who knows cars and works on his own cars and has other talents. Glad to have had him handle my service for the day.

Bought a car from them despite living in NorCal. They handled the transaction expertly and were very responsive. Would buy from them again, delivered on all their promises...

Anthony Reyes is a Great Salesman he helped us get our VW Tiguan no hassles And fast service

One of the things I normally dread and dislike most about going to auto dealerships is the sheer amount of time it takes to get in and out the door.  It usually takes at least several hours, sometimes half a day or more, to discuss, negotiate, and bring a vehicle home.  However, my experience with Anthony was markedly different.  He was extremely efficient and a pleasure to work with from start-to-finish.  We were able to complete all the due diligence in record time.  I highly recommend Anthony if you are shopping for your next vehicle.

Miguel met me even though I was early. He was knowledgeable and answered my many questions. He set me up and made sure I felt ready to drive my new Tiguan home. Chris was also very helpful before my appointment and he was patient with all of my questions. I am grateful for an easy and pleasant experience.

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Excellent service with new sale and explanations for new car. Happy to come back for new car.

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I can’t finish describing how amazing Linda M. is, great service, almost with a great humor and the best description is very honest. All of them were very helpful! Thank you!

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I worked with Linda, Chris, and Miguel to turn in my leased Jetta and upgrade to a new lease. Everything was smooth and uncomplicated. Linda even gave me a small gift for my birthday, which was really nice! I highly recommend this dealership and this team!!

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The whole process was a breeze. All of the people that work here are super nice. Didnt take long to get a deal worked , papers signed and leaving with car. If buying a vw go here! Btw we drove a hour for them. We have a few dealerships on way but they worked with me the best. Ask for Linda !

I recently leased a new 2026 Volkswagen Atlas and wanted to thank Chris and Linda for making the entire process such a great experience. I've been leasing VW vehicles for over 10 years, and since the sales team I used to work with had moved on, I was a little unsure about starting over with someone new. Chris and Linda immediately made me feel comfortable and taken care of from beginning to end. They were both patient, professional, transparent, and never made me feel pressured. They took the time to answer all my questions, helped me find the right Atlas for ... Read More

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Yelp - May 18, 2026

I recently leased a new 2026 Volkswagen Atlas and wanted to thank Chris and Linda for making the entire process such a great experience. I've been leasing VW vehicles for over 10 years, and since the sales team I used to work with had moved on, I was a little unsure about starting over with someone new. Chris and Linda immediately made me feel comfortable and taken care of from beginning to end. They were both patient, professional, transparent, and never made me feel pressured. They took the time to answer all my questions, helped me find the right Atlas for my family, and worked hard to make the lease process smooth and stress-free. What really stood out was their communication and customer service. They genuinely cared about making sure I was happy with the deal and the vehicle, and that level of service is hard to find nowadays. I truly appreciate all the help from Chris and Linda and would absolutely recommend them to anyone looking for a Volkswagen. Thank you both again for the excellent experience!

I want to give a big shoutout to Andres Yanez at Puente Hills Volkswagen. My visit started with a battery fault alert and I need to call VW roadside assistance for a tow — not a fun situation. The dealership near my home had no availability, but when I called Puente Hills, they told me to come in anytime. That flexibility made all the difference. Andres coordinated everything smoothly. He had the technician diagnose the faulty 12V battery, which was replaced under warranty, and when I mentioned excessive wind noise, he had the technician inspect it as well — they replaced the ... Read More

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Google - May 14, 2026

I want to give a big shoutout to Andres Yanez at Puente Hills Volkswagen. My visit started with a battery fault alert and I need to call VW roadside assistance for a tow — not a fun situation. The dealership near my home had no availability, but when I called Puente Hills, they told me to come in anytime. That flexibility made all the difference. Andres coordinated everything smoothly. He had the technician diagnose the faulty 12V battery, which was replaced under warranty, and when I mentioned excessive wind noise, he had the technician inspect it as well — they replaced the trim molding, which improved the wind noise a lot. He kept me updated throughout and answered every question I had. Prompt, professional, and thorough. Highly recommend asking for Andres at Puente Hills Volkswagen.

We brought our golf here for service it was terrific good communication and follow up and they updated us regarding the status of our vehicle very pleased with the service and treatment

My daughter bought her first car here with James Lau. He was amazing, dare I say an honest salesperson. He was informative, kind, and patience. He answered all our questions and got her the best deal possible. We definitely recommended this dealership especially James. . . . .

After buying multiple cars over the years, I can honestly say I've never had an experience quite like the one I had today with Volkswagen Puente Hills. From the moment I walked in, the entire team was welcoming, professional, and genuinely committed to making the process smooth and enjoyable. Their level of care and attention truly reflects the white-glove service they provide from beginning to end. I especially want to thank Sergio, Dennis, David, and Anthony for their outstanding support, transparency, and kindness throughout the entire experience. The team at Volkswagen Puente Hills is truly 10/10. If you're looking ... Read More

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Yelp - May 7, 2026

After buying multiple cars over the years, I can honestly say I've never had an experience quite like the one I had today with Volkswagen Puente Hills. From the moment I walked in, the entire team was welcoming, professional, and genuinely committed to making the process smooth and enjoyable. Their level of care and attention truly reflects the white-glove service they provide from beginning to end. I especially want to thank Sergio, Dennis, David, and Anthony for their outstanding support, transparency, and kindness throughout the entire experience. The team at Volkswagen Puente Hills is truly 10/10. If you're looking for a dealership that treats customers with respect and goes above and beyond, I highly recommend them. Based on this experience, I'm already looking forward to working with them again in the future.

After buying multiple cars over the years, I can honestly say I’ve never had an experience quite like the one I had today with Volkswagen Puente Hills. From the moment I walked in, the entire team was welcoming, professional, and genuinely committed to making the process smooth and enjoyable. Their level of care and attention truly reflects the white-glove service they provide from beginning to end. I especially want to thank Sergio, Dennis, David, and Anthony for their outstanding support, transparency, and kindness throughout the entire experience. The team at Volkswagen Puente Hills is truly 10/10. If you’re looking ... Read More

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Google - May 7, 2026

After buying multiple cars over the years, I can honestly say I’ve never had an experience quite like the one I had today with Volkswagen Puente Hills. From the moment I walked in, the entire team was welcoming, professional, and genuinely committed to making the process smooth and enjoyable. Their level of care and attention truly reflects the white-glove service they provide from beginning to end. I especially want to thank Sergio, Dennis, David, and Anthony for their outstanding support, transparency, and kindness throughout the entire experience. The team at Volkswagen Puente Hills is truly 10/10. If you’re looking for a dealership that treats customers with respect and goes above and beyond, I highly recommend them. Based on this experience, I’m already looking forward to working with them again in the future.

Thank you for amazing experience! It was effective and efficeint! Chris, David (finance manager) and Miguel are very professional and friendly. Amazing job!

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On a scale of 1 and 10 Linda, is a 100. Thank you for a pleasant buying experience.

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I am a long term VW owner and had my sights set on a new Jetta. My current one has more than 125,000 miles and still drives like a champ. However, it's time to reaearch a new one. I looked at every VW lot from my hometown of Santa Clarita all the way to AZ and NV. Anthony Reyes at this location is gold. He helped me reaearch and price all my options. A career in accounting has taught me to always look at all the numbers: fuel efficiency, maintenance cost, insurance cost, monthly payment, total payment over the life ... Read More

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Google - Apr 30, 2026

I am a long term VW owner and had my sights set on a new Jetta. My current one has more than 125,000 miles and still drives like a champ. However, it's time to reaearch a new one. I looked at every VW lot from my hometown of Santa Clarita all the way to AZ and NV. Anthony Reyes at this location is gold. He helped me reaearch and price all my options. A career in accounting has taught me to always look at all the numbers: fuel efficiency, maintenance cost, insurance cost, monthly payment, total payment over the life of the contract, all of that. Honest salespeople who truly value their customers will always disclose these up front. In fact, I've walked off many a car lot when they can't or won't. Anthony Reyes at Puente Hills didn't give up or become frustrated when I proposed various scenarios. He helped my husband and I choose the best vehicle which ended up being a Jetta SE. I love the car but even more than that it gets great mileage! Anthony and his manager Chris are down to earth,likeable and honest people. Do yourself a favor and bring them all your business. They truly deserve it.

We really appreciate the excellent experience at Puente Hills Volkswagen! Both Miguel and his Manager were amazing! Thank you both so much for the great deal you gave us on our new Volkswagen!!

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Linda is ABSOLUTELY the best her kindness and go beyond professionalism makes buying a car feel good

Anthony was awesome. Called in about some lease questions. He sent a few quotes right away. I came in the next day and was practically in and out with no headaches. Second time going to VW Puente Hills and will definitely come back!

I have been a customer for years and I need to leave a five star review for Linda Mintz in the sales department. We worked with her in 2020 and ever since she has truly treated us like family! Always asks about my daughter and family, sends cards and little gifts and is just the most thoughtful person! We will be forever clients thanks to her!

The staff at this dealer is very professional and friendly. I have been coming here for service; this is the first time purchasing a vehicle here, I was lucky enough to work with Miguel P. who assisted me in the best possible way throughout the buying process. In less than 2 hours I was already leaving the dealer with my new car, very happy, but above all, with the sense that they didn't just want to make their numbers $$$$, but also to help me. Thank you,

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Linda Mintz was AMAZING!! She made the leasing of my new 2026 Atlas a breeze. I hadnt had luck at other dealerships but I expressed to her what I wanted and where I wanted my payment to be and she along with Chris the sales manager made it happen! I LOVE my new car and look forward to doing continued business at Puente Hills Volkswagen!

CHRISTIAN AND DIANE ARE AMAZING!!! I've gotten two big jobs on my Jetta done here, and the customer service has been EXCEPTIONAL! They go out of their way to make sure you are taken care of, and are super accommodating. BEST SERVICE CENTER!

Miguel was absolutely great. Was patient with my many request through text and provided me with a great experience. You want great service, come see Miguel at Puente Hills Volkswagen.

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Miguel was very welcoming and transparent. Made the car purchasing process smooth and comfortable. The entire team were genuine and informative. I will definitely be sending car shoppers this direction!

Linda was amazing, so helpful and welcoming, great customer service! My whole experience was top notch!

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I went through a really frustrating and stressful issue with my vehicle, but from day one Linda stood out by being incredibly patient, attentive, and genuinely invested in helping me as a person, not just another customer. When things didn't go according to plan, she never made excuses or tried to hand the situation off, instead she took complete responsibility and stayed fully committed to getting it resolved. What truly makes her exceptional is that Linda even paid out of her own pocket to help fix the issue, which is something you won't ever come across. In a ... Read More

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Yelp - Apr 12, 2026

I went through a really frustrating and stressful issue with my vehicle, but from day one Linda stood out by being incredibly patient, attentive, and genuinely invested in helping me as a person, not just another customer. When things didn't go according to plan, she never made excuses or tried to hand the situation off, instead she took complete responsibility and stayed fully committed to getting it resolved. What truly makes her exceptional is that Linda even paid out of her own pocket to help fix the issue, which is something you won't ever come across. In a time where most people follow policy no matter what, she chose to lead with compassion, integrity, and accountability, turning a difficult situation into one of the best service experiences I've ever had. If you are going to call ask for Linda, I cannot recommend her more.

I honestly don’t even know where to begin because this experience completely changed the way I look at customer service. I had an issue with my vehicle that was really stressful and frustrating, but from the very beginning Linda was attentive, patient, and truly cared about helping me as a person, not just another customer walking through the door. When things didn’t go as planned, she didn’t make excuses or try to pass it off, she stepped up, took full ownership, and stayed committed to making it right. What really sets her apart is that Linda actually ... Read More

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DealerRater - Apr 12, 2026

I honestly don’t even know where to begin because this experience completely changed the way I look at customer service. I had an issue with my vehicle that was really stressful and frustrating, but from the very beginning Linda was attentive, patient, and truly cared about helping me as a person, not just another customer walking through the door. When things didn’t go as planned, she didn’t make excuses or try to pass it off, she stepped up, took full ownership, and stayed committed to making it right. What really sets her apart is that Linda actually used her own money out of her own pocket to help resolve my issue, which is something you never see anymore. Her own money from her own income! In a world where most people stick strictly to policy, she chose integrity, compassion, and accountability, and turned what started as a bad situation into one of the most positive experiences I’ve ever had. She didn’t just fix a problem, she genuinely restored my faith in people, and I’ll never forget what she did for me.

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My experience with buying a car at Puente Hills VW was a positive one. Our sales rep. Anthony Reyes provided great customer service from start to finish.

I recommend Puente Hills VW for your next purchase. This is my third vehicle purchase with them and they are easy to work with during the entire process. I highly recommend working with Anthony Reyes. He was professional, tactful and timely in his communication. He was transparent during the entire process and made the process so easy. He ensured the vehicle we purchased has the options we desired and worked with us to ensure he could deliver the vehicle. The dealership is very clean and has nice space to wait while the documentation is prepared. The finance department is nicely ... Read More

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Google - Apr 7, 2026

I recommend Puente Hills VW for your next purchase. This is my third vehicle purchase with them and they are easy to work with during the entire process. I highly recommend working with Anthony Reyes. He was professional, tactful and timely in his communication. He was transparent during the entire process and made the process so easy. He ensured the vehicle we purchased has the options we desired and worked with us to ensure he could deliver the vehicle. The dealership is very clean and has nice space to wait while the documentation is prepared. The finance department is nicely positioned within the dealer and it was easy to deal with them to finalize the deal. Overall, this was a wonderful experienced facilitated by Anthony.

Great place to purchase a car ask for Linda Mintz to get the best customer service goes above and beyond to get you best price.

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Linda was fantastic. We will now lease all our Volkswagens from Puente Hills Volkswagen. David and Anthony were also excellent. I was in and out very quickly—actually in less than an hour. They also worked with me to get the payment I needed to lease the new vehicle. I highly recommend Linda and the team at Puente Hills Volkswagen.

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Linda was excellent; she explained everything to me and followed up at the end. David, the finance guy, was also fantastic. I am now switching to Puente Hills Volkswagen as my go-to place for leasing or buying new cars. I had such a great experience that I plan on having a family member switch to Puente Hills Volkswagen. Thank you Linda David and Anthony.

Very nice showroom! Three service advisors are available to help you. Parts department is good size too and plenty of gift or VW promotional items are available for purchase. Staff is helpful and friendly.

Had a fantastic experience at Puente Hills Volkswagen! Anthony in sales was excellent -- he got me into a new car in just 45 minutes, which is unheard of at a dealership. The whole process was smooth and stress-free. David in finance was also great, very professional and easy to work with. Both guys made this one of the best car buying experiences I've ever had. Would highly recommend this dealership to anyone looking for a new car! Check out my post: https://tinyurl.com/hm7ft757

Miguel was awesome to work with and we appreciate the whole team at the dealership

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Linda is fantastic! She listened and heard everything I was asking for with my new lease and trade in!!!

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Mind blown! Linda Mintz went above and beyond as our saleswoman last week. She is in a class by herself. The pride in her work, extreme efficiency, and dedication to her trade is beyond 5 Stars. Highly recommend!

Just leased cars and the whole experience was awesome. Miguel was fantastic to work with and the whole team was helpful with any questions we had. I recommend this dealership very highly!

The sales person Miguel P., was very helpful in finding us the right vehicle. With so many options here in SoCal, we came to the right place.

I had a great experience working with Miguel at Puente Hills Volkswagen. He was professional, helpful, and made the whole process easy. If you’re looking for a smooth experience, definitely ask for him!

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I had an absolutely amazing experience working with Miguel at Puente Hills Volkswagen. This was my first time leasing a car, and to be honest I was a little nervous going into the process because I’ve always heard stories about pushy car salespeople. Miguel completely changed that perception for me. From the moment I arrived, he was incredibly friendly, patient, and genuinely seemed to have my best interests in mind. He never once made me feel pressured or rushed. Instead, he made sure I felt comfortable every step of the way, which made a huge difference for someone like ... Read More

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DealerRater - Mar 14, 2026

I had an absolutely amazing experience working with Miguel at Puente Hills Volkswagen. This was my first time leasing a car, and to be honest I was a little nervous going into the process because I’ve always heard stories about pushy car salespeople. Miguel completely changed that perception for me. From the moment I arrived, he was incredibly friendly, patient, and genuinely seemed to have my best interests in mind. He never once made me feel pressured or rushed. Instead, he made sure I felt comfortable every step of the way, which made a huge difference for someone like me who was new to leasing. Miguel went above and beyond by taking the time to show me multiple vehicles and letting me test drive three different cars so I could truly find the one I loved. Not once did he seem annoyed or thrown off by my questions or requests. He was extremely patient and made sure I understood everything about each car. I ended up leasing a 2026 Tiguan SEL R-Line Turbo in Monterey Blue, and Miguel did an incredible job explaining all of the features of the vehicle. After I chose the car, he walked me through all of the technology, controls, and features so I felt confident driving it. That extra time and attention really showed how much he cares about his customers. He also worked hard to help me get a better payment, which I truly appreciated. The entire paperwork process was surprisingly smooth and easy thanks to him guiding me through everything clearly. As a younger buyer, I also really appreciated how respectful Miguel was throughout the entire process. He treated me seriously and with complete professionalism, which made me feel valued as a customer. Overall, I would honestly rate this experience a 12/10. Miguel’s patience, knowledge, and genuine attitude made my first leasing experience stress-free and enjoyable. I walked in feeling intimidated by the car buying process, but I left feeling confident and excited about my new car. If you’re looking for someone you can truly trust when buying or leasing a vehicle, I highly recommend asking for Miguel at Puente Hills Volkswagen. I will absolutely be recommending him to my friends and family. Thank you again Mig!!

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Miguel was so helpful and professional through my entire process. His patience and attention to detail made my experience very enjoyable and easy.

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I have to say that Linda’s service is truly exceptional. She was very patient throughout the process and made me feel completely at home. I would definitely recommend anyone looking to purchase a car to work with her.

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Working with Miguel was a great experience. He was professional speedy, great sense of humor and overall a great person to work with. The dealership location was perfect.

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Miguel was very helpful, very knowledgeable and made my experience buying my second car with a Volkswagen easy and convenient

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My uncle and I had a positive experience at Puente Hills VW. Chris was very very accommodating. We checked out a different car initially, but de used to go with another one on their inventory, and when Chris checked it was still being serviced. We asked if it can be looked at not to drive, but he went back again and double checked. We ended selecting the vehicle. Miguel who also assisted us was very accommodating with questions, and helpful. I have not had a lot of time with the vehicle yet, so I hope the one we had chosen ... Read More

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DealerRater - Feb 26, 2026

My uncle and I had a positive experience at Puente Hills VW. Chris was very very accommodating. We checked out a different car initially, but de used to go with another one on their inventory, and when Chris checked it was still being serviced. We asked if it can be looked at not to drive, but he went back again and double checked. We ended selecting the vehicle. Miguel who also assisted us was very accommodating with questions, and helpful. I have not had a lot of time with the vehicle yet, so I hope the one we had chosen would give us the same experience as another customer who was there. His words resonated with us regarding his experience VW. It is my first time and had chosen a somewhat used one, but relatively new, for the seven seats and slightly bigger size than my previous crossover. The customer said it was his upgrade for his existing. He had his Tiguan for 7 years and didn’t give him any head aches and maintenance was all change oils. I picked up the vehicle the day after, and the process was very smooth. They also had really cleaned the vehicle. When I had a question about a light two days after that I didn’t know was a safety feature, Chris provided an immediate response via SMS. So I guess it was all a smooth process, and that I hope it continues to be the same as the provide service maintenance checks or after sales.

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MIGUEL WAS AMAZING!! We had a issue and he offered the best solution. Very transparent with the deal. Laid everything out for us with no "hidden" fees. We bought the car at 4k under msrp! No dealer mar up no add one. Let us choose what we wanted! Amazing service

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They are very pleasant to work with. Miguel and David answered all our questions. They are very knowledgeable about the cars. They made us feel at ease and not stressed. David was also pleasant to work with. He was very nice. Didn't scare us at all. Will highly recommend.

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Such incredible service and I didn’t feel forced to upgrade or add additional services. Miguel is very trustworthy!

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Attention management, or GM, it's very unprofessional how your employee Chris Kelly bullies and behaves harassing people of color, attacking people who do agree with his political Views. Very unprofessional, name calling people and insulting them please get him under control I will be calling Volkswagen corporation to let them know what kind of lunatic they have working

Had a great experience with Miguel and the rest of the staff. Thank you all.

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Miguel was extremely helpful and professional throughout the process of getting a quote for a Tiguan SE. He was responsive, transparent, and took the time to clearly explain pricing and options without any pressure. Even when I decided to pursue a more local option, he remained courteous and supportive. I really appreciated his honesty and customer-first approach, and I wouldn’t hesitate to recommend him to anyone shopping for a Volkswagen.

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don't buy VW, bad customer service

The whole process with Puente Hills VW could not have been any easier or better. Miguel, Anthony, and Lina were all great. They are genuinely friendly, professional and good people. It was a fantastic dealership experience all around. I will use them again and will recommend them to anyone shopping for a car.

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Miguel Pedroza is my sales consultant; I don't have any negative comment about him. He delivered my car in heavy rain to my door step. Thank you Miguel for your excellent service I never forget!

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